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08 Oct What Small Business Owners can Learn from Disney

Posted at 10:20h in Customer service, Marketing by Janis Pettit 1 Comment
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I just returned from taking my teenage daughter to visit Disneyworld and Universal Studios in Orlando. I can’t say I was all excited about going since standing in lines all day in the hot sun was not my ideal vacation. But, I was more than...

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17 Sep Coercion Marketing-Give Me a Break!

Posted at 12:55h in Customer service, Marketing by Janis Pettit 1 Comment
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It's just mind-boggling how shortsighted some companies can be when it comes to the marketing methods they use.
...

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05 Feb How Plain Common Sense Customer Service Can Save Your Business

Posted at 16:39h in Customer service by Janis Pettit 2 Comments
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Sometimes companies do the strangest things and their customers are left scratching their heads in confusion and frustration.
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